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General terms and conditions

La Tempestad S.L., with CIF: B73456345, informs users of the website of its policy on shipping, returns and refunds, as well as on the cancellation of orders.

To exercise your rights, you must identify yourself by presenting your DNI.

Any complaint may be sent to info@latempestad.es. You may also contact the Agencia Española de Protección de Datos www.aepd.es.

I – PURPOSE

This website provides information on the services and activities of:

La Tempestad
Telephone: 623 03 03 60
E-mail: info@latempestad.es
Owner: La Tempestad S.L.
CIF: B73456345
Calle Alta, 4, 30157 Algezares–Murcia (Spain)

II – GUARANTEE

La Tempestad S.L. sells products and services that are in no case unlawful and are covered by the relevant national legislation. The products on this website are not valid for use in fraudulent activities, and must not be used for commercial purposes of any kind without the corresponding authorisations and permits. La Tempestad S.L. accepts no responsibility, in any case, for the use that users make of the products.

Guarantees and after-sales services shall be governed by Real Decreto Legislativo 1/2007 of 16 November, which approves the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios (General Law for the Protection of Consumers and Users). In accordance with this regulation, the seller is obliged to deliver to the consumer and user products that conform to the contract, and is liable to them for any lack of conformity. The consumer and user is entitled to have the product repaired or replaced, to a reduction in the price, or to termination of the contract.

La Tempestad S.L. reserves the right to make changes to its website, its policies and these general conditions at any time. You will be bound by the policies and conditions of sale in force at the time you use the website or place an order through it, unless a change to those policies or to these general conditions must be made by law or at the request of public authorities (in which case they would apply to orders you have previously placed). If any of these general conditions is held to be invalid, void or unenforceable for any reason, that condition shall be deemed excluded and shall not affect the validity or enforceability of the remaining conditions.

Spanish law shall apply to any questions of interpretation or dispute that may arise.

III – PURCHASING PROCESS

Once you have found the item you want, you must add it to the basket or shopping cart. This is simply a virtual basket that will hold all the items you add and that you can view at any time while you continue browsing the shop. Checking the basket will also help you keep track of the price of the items you have chosen. The price of each item includes VAT and shipping costs, and there are no handling fees. For the time being we only ship within Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla). Payment is made by card or by Bizum through the bank's secure payment gateway (BBVA · Redsys): La Tempestad S.L. at no point receives or stores card details.

All our shipments are made by a transport company, except shipments to the Balearic Islands and the Canary Islands, which are sent by post. All within 24-48-72h, always depending on geographical location, the place of delivery, the day of the week on which the order is placed and the customer's availability to receive the order.

Without prejudice to the provisions of this clause, and unless extraordinary circumstances arise, we will endeavour to dispatch the order for the products listed in the shipping confirmation before the delivery date stated in the shipping confirmation or, if no delivery date is specified, within 15 days of the date of the shipping confirmation. A delay may be due to the following reasons:

  • Personalisation of the products.
  • Specialist items.
  • Unforeseen circumstances.
  • Delivery area.

If for any reason we are unable to meet the delivery date, we will inform you and give you the option of going ahead with the purchase with a new delivery date or cancelling the order with a full refund of the price paid. Please note that in any case we do not make deliveries on Saturdays or Sundays. For the purposes of these Conditions, delivery shall be deemed to have taken place, or the products to have been delivered, when receipt of them is signed for at the agreed delivery address.

Shipping costs are included in the price. We only ship within Spain; we do not accept orders with a delivery address in another country.

All orders for products are subject to availability and, in this regard, if there are difficulties with supply or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you may order. If you do not wish to order those substitute products, we will refund any amount you may have paid.

IV – RIGHT OF WITHDRAWAL

In accordance with Real Decreto Legislativo 1/2007, of 16 November (articles 102 et seq.), you have 14 calendar days from receipt of the order to withdraw from the purchase without having to give a reason. To exercise this right, write to us at info@latempestad.es stating your order number. We will refund the amount paid, including shipping costs, within a maximum of 14 days from the date you notify us of your decision, using the same method of payment you used; we may withhold the refund until we have received the products. The direct costs of the return are borne by the customer.

In accordance with article 103 i) of the same law, the right of withdrawal does not apply to sealed audio or video recordings that have been unsealed after delivery.

V – RETURNS, EXCHANGES AND REFUNDS

Exchanges and returns will be accepted in the following cases:

  • If you are not satisfied with the product ordered: you may return it within 14 days of delivery, as explained in “Right of withdrawal”. Returns of unsealed albums, CDs and DVDs are not accepted.
  • Product that is defective from the outset or that, by mistake, does not match the order:

The customer may choose between:

  1. Refund of the amount: La Tempestad S.L. will refund the price of the product and the return costs.
  2. Exchange for the same item or for another of higher value: La Tempestad S.L. will bear the costs of the return and of the new shipment.
  3. Purchase returned because of an address error or because the recipient did not collect it, once the collection periods stipulated by the transport or postal company have elapsed: we will refund the price of the product. If you request that the purchase be sent again, the customer must pay the costs of the new shipment if we have been charged for transport on the return.

Conditions of return:

  • Before making an exchange or return, you must first contact us by e-mail at “info@latempestad.es” to receive the appropriate instructions.
  • Only items purchased at www.latempestad.es will be accepted for return.
  • Returns of albums, CDs and DVDs are not accepted unless the original seal is intact, unless the product is defective.
  • The amount will not be refunded, nor the goods sent again, until receipt and condition of the returned products have been verified. The item being returned must be perfectly packed to avoid damage during the return.
  • Shipping costs will only be refunded when the product is defective or does not correspond to the item ordered by the customer.
  • The refund will be made by the same method of payment used for the purchase (card or Bizum).

VI – DISPUTES

Spanish law shall apply to any dispute or matter concerning the website of La Tempestad S.L., and the courts and tribunals of Murcia shall have jurisdiction over the resolution of all disputes arising from or relating to the use of this website. Access to the website of La Tempestad S.L. implies acceptance of all the conditions set out.

Murcia, November 2026.

Information provided in compliance with article 10 of Ley 34/2002, of 11 July, on Information Society Services and Electronic Commerce.